Store policy
Cancellation & Refund Policy
Last updated: 1 June 2026
This policy explains how cancellations, returns, and refunds are handled for i7 Solutions ecommerce orders.
Cancellations
- Orders can usually be cancelled before dispatch by contacting i7 Solutions with the order number.
- After dispatch, cancellation depends on courier status, product type, and whether the shipment can be recalled.
- Custom PC builds, special-order items, and service-related items may not be cancellable once work or procurement has started.
Returns and replacements
- Wrong, damaged, or defective items should be reported promptly with order details, photos/videos, and packaging condition.
- Return/replacement approval depends on product condition, warranty terms, serial number verification, and inspection.
- Products must be returned with original packaging, accessories, invoice, and serial labels where applicable.
Refunds
- Approved refunds are processed to the original payment method or another agreed method where applicable.
- Payment gateway, bank, or wallet settlement timelines may vary after i7 Solutions initiates a refund.
- Shipping charges, payment gateway charges, or handling charges may be non-refundable where applicable.