Effective Date: 10th August 2022

1. Introduction

Welcome to i7solutions.in, the online service provided by i7 Solutions (referred to as "we," "our," or "us"). It is hereby informed that "i7solutions.in or its parent concern i7 Solutions" is a marketing and distribution company and is not a manufacturer. By accessing and using our website (the "Website") and making purchases of computer components and peripherals (the "Products"), you are agreeing to abide by the terms and conditions outlined below. No Customer can waive responsibility on grounds of ignorance of terms & conditions.

Please be aware that all the products, services, and information displayed on our Website constitute an "invitation to offer." When you place an order to purchase our Products, you are essentially making an "offer" which is subject to the terms and conditions detailed herein. We retain the right to either accept or reject your offer.

If you have provided us with your email address, we will promptly send you an email to acknowledge receipt of your order. Subsequently, we will send another email to confirm the order details and commence processing. Our formal acceptance of your order occurs when we dispatch the product(s) you have ordered.

It’s important to note that any actions or omissions by us prior to the actual dispatch of the ordered product(s) will not be construed as acceptance of your offer.

2. Acceptance of Terms

Your use of our Website and your purchase of Products constitute your acceptance of these Terms. We reserve the right to modify these Terms at any time without prior notice. You are responsible for regularly reviewing these Terms to stay informed of any changes. Your continued use of the Website and your purchase of Products after any modifications to these Terms will constitute your acceptance of such changes.

3. Ordering and Payment

3.1. Placing Orders

All orders placed on our Website are considered an "offer" to purchase Products.

We reserve the right to accept or reject your offer at our discretion.

We will make reasonable efforts to fulfill accepted orders promptly.

3.2. Payment

Payment for Products can be made using the payment methods specified on the Website.

You agree to provide accurate and complete payment information.

We reserve the right to verify and authenticate payment information before processing your order.

3.3. Payment Gateway

Our payment gateway is designed to provide a secure and convenient payment experience.

Please note that our payment gateway may be provided by a third-party service provider, and you may be subject to their terms and conditions as well.

Any issues or disputes related to payments processed through the payment gateway should be directed to the payment gateway provider.

3.4. Pricing

Prices for Products are listed on the Website but are subject to change without prior notice. Due to the dynamic nature of computer product pricing in the market, we cannot guarantee the pricing offered on our website. It is possible that prices may change even after an order has been placed. In such cases, customers will be promptly notified of any changes to the pricing of their orders. Customers have the option to either accept the new offered price or reject it. If a customer is not satisfied with the new offered price, we reserve the right to cancel such orders.

3.5. Order Cancellation Due to Unavailability of Stock

In certain instances, despite our best efforts to maintain accurate stock levels, there may be cases where the product(s) you ordered are not available. In such situations, i7 Solutions reserves the right to cancel the order. If this occurs, we will make reasonable efforts to notify you promptly, and any payments made for the unavailable product(s) will be refunded in full. We apologize for any inconvenience this may cause and appreciate your understanding.

3.6. Order Concerns

If you have concerns about the delivery of an order placed via the payment gateway, please contact us at [email protected] first before reaching out to the payment gateway provider.

3.7. Suspicious Transactions

We reserve the right to hold any order if we find it to be a suspicious transaction. In such cases, we may request additional information or verification before processing the order.

3.8. GST Invoices

• GST Certification: I/We hereby certify that my/our registration certificate under the Maharashtra Goods and Services Tax Act, 2017, is in force on the date on which the sale of the goods specified in this Bill / Cash Memo / Invoice has been affected by me/us in the regular course of my/our business.
• GST Invoices: Yes, we provide proper GST invoices against all the products. We do not sell a product without a GST invoice.
• Company GST No.: If you need your company’s GST No. on the invoice, kindly mention the same in the comment box while placing your order.
• GST Certificate: To include your company’s GST No. on the invoice, you will need to provide the 3 pages of the GST certificate of your company for the GST invoice.
• If you have not received the GST invoice or need a duplicate copy, please send an email to [email protected] to obtain the same.

4. Shipping and Delivery

4.1. Shipping

We are committed to ensuring a smooth and efficient shipping experience for our valued customers. Here’s what you need to know about our shipping policies:

Domestic Shipping: For our domestic buyers, we rely on registered domestic courier companies and speed post services. Your order will be shipped within 15 working days from the date of order placement or as per the delivery date agreed upon during order confirmation. Please note that the actual delivery of your shipment is subject to the norms and policies of the respective courier company or postal authorities.

Delivery Timeframe: i7 Solutions strives to dispatch your order promptly. However, we want to clarify that we are not liable for any delays in delivery caused by the courier company or postal authorities. We guarantee to hand over your consignment to the courier company or postal authorities within 15 working days from the date of your order and payment, or as per the mutually agreed delivery date during order confirmation.

Delivery Address: We deliver all orders to the registered address of the buyer as per the credit/debit card information unless specified otherwise at the time of order placement.

Payment Process: i7 Solutions is pleased to offer a secure and efficient payment process through EBS, accepting all major credit cards.

4.2. Delivery

We want to ensure that you have complete information about our delivery process:

Delivery Confirmation: For our services, the delivery will be confirmed via the email address provided during registration. If you encounter any issues with our logistic services, our dedicated helpdesk is available at 9833838200 / 55 (Between 10.30 AM to 04.30 PM / Monday To Saturday) or via email at [email protected].

Calculating Delivery Charges for Multiple Units and Some Products

We understand the importance of transparent pricing. Our shipping charges are based on the weight of the product. When you order multiple products from the same category, our system calculates the total weight of all units in your order and applies a single delivery fee.

Here’s an example: If you order three items with individual weights of 200gms, 250gms, and 400gms, our system combines these weights and charges a single delivery fee. In this case, you will be charged a single delivery fee for a consignment weighing more than 500 grams but less than one kg. You won’t be charged separately for three different consignments weighing less than 500 grams each. This ensures fair and cost-effective shipping.

Please note that the weight-based delivery charge is factored into the product cost during the payment stage, making the process seamless and transparent for our customers.

4.3. Import Duties and Taxes

You are responsible for any import duties, taxes, and customs fees that may apply to your order.

Please check with your local customs office for information on potential charges.

5. Returns and Refunds

We understand the importance of your satisfaction with our products. To facilitate a smooth returns and refund process, please read and understand the following policies:

5.1. Eligibility for Return and Refund

We accept return and refund requests under the following circumstances:

Product Condition: You may request a return or refund if:

• The product delivered by us is in damaged condition.
• The wrong product was sent.
• The product is in a dead condition. For “Dead on Arrival” (DOA) products, it is essential for the buyer to ensure that all the parts and accessories of the product are present in the box that comes with it. Failure to do so will result in non-acceptance as a DOA case and will be treated as an RMA.
• The product is found to be defective upon receipt.

Unboxing Video: Buyers are required to submit an unboxing video recording on the same day the product is received. This video recording is essential in case of any dispute with the order to claim a return or refund. Please note that if the seal of the product is opened and the product is found to be in non-faulty condition, a return will not be applicable.

5.2. Manufacturer Warranty

For products that come with warranties from the manufacturers, please direct any complaints or issues to the respective manufacturer’s warranty service center.

If the product has a manufacturer warranty and it is used for even one day and subsequently becomes defective, we hold no responsibility for its repair or replacement. In such cases, customers are required to initiate the Return Merchandise Authorization (RMA) process directly with the manufacturer's service center.

Please note that we are not responsible if the manufacturer's service center is not located near your area or if there is no service center available in your area.

If the customer requests us to facilitate the product replacement on their behalf, please be aware that this service will be chargeable. Additionally, the customer will need to send the product to us, and they will be responsible for covering all inbound and outbound shipping charges associated with the replacement process.

5.3. Discrepancies with Product

If you believe that the product received does not match what was shown on our site, kindly notify our customer service within 72 hours of receiving the product. Our Customer Service Team will investigate your complaint and make an appropriate decision. However, if our product is free from any defects or issues, it cannot be returned, exchanged, or altered after the invoice is generated.

5.4. Refund Process

• If payment was made through our payment gateway, the refund will be processed to the same account used for the payment.
• In the case of BANK TRANSFER and COD (Cash on Delivery) orders, refunds will be issued only to the buyer’s bank account.
• Please allow 7-10 working days for refunds to reflect in your account.

5.5. Order Cancellations and Refunds

If the order is canceled by the buyer, the following conditions apply:

• Both side shipping charges (if the product is already shipped) will be deducted from the order amount.
• A 2%+GST payment gateway charge (if applicable) will be deducted from the order amount.
• A refund will be initiated once we receive the product in the same condition as we have shipped it.

5.6. Gaming Chairs

For gaming chairs, please note that only replacement is applicable. No refunds will be provided for gaming chairs.

6. Warranty

Many of our Products come with a manufacturer’s warranty. Please refer to the specific warranty terms provided with the Product for details.

We disclaim all other warranties, whether express or implied.

Physical damage/mishandling of products/Tampering with warranty stickers by the buyer will void the warranty of the product.

Additionally, it’s important to note that all products sold by us require a technically qualified PC Hardware engineer for installation.

6.1. Carry-In Warranty

All products sold by us come with a carry-in warranty. It’s important to note that under this warranty:

• Shipping Charges: The customer is responsible for bearing the shipping charges (both to and from the service center) for warranty-related service.
• Direct Warranty: When the terms “Direct Warranty” or “Manufacturer Warranty” are mentioned, it signifies that the warranty is provided directly by the Manufacturer or Distributor.
• Documentation: To initiate warranty service, we kindly request our customers to provide a copy of our invoice and delivery challan. Please keep in mind that the customer is responsible for any associated shipping costs.
• Physical Damage: Products eligible for warranty repair or replacement must be free from physical damage. Any product with evident physical issues such as broken or burnt pins, pen or pencil markings, cracks, missing or tampered components, or damaged warranty stickers will be rejected, and the warranty will be deemed void under these conditions.
• Exclusions: Please be aware that warranty coverage does not extend to damages resulting from mishandling of equipment, including but not limited to issues caused by lack of knowledge, improper handling, electrical problems, etc. The warranty applies under normal operating conditions where no such damage would have occurred.
• Manufacturing Defects: The warranty covers manufacturing defects only, in accordance with the manufacturer’s warranty policy.
• Local Service Centers: In cases where the manufacturer has a local service center, customers must directly approach the service center with their purchase details for warranty-related matters.
• Repair or Replacement: Products covered by warranty will either be repaired or replaced in accordance with the manufacturer’s or supplier’s warranty policy.
• Accessory Requirement: When submitting a product for warranty service, please ensure it includes all accessories, manuals, software CDs/DVDs, and the original outer box packing. We reserve the right to reject warranty claims if these items are missing.
• Service Litigations: Any service-related disputes or problems must be addressed directly with the manufacturers, distributors, or the official company dealer. We are not responsible for any legal issues arising from warranty service.
• Payment Requirement: Warranty service will be provided only when the full payment has been made on or before the due date.

7. Limitation of Liability

7.1. General Limitation

Our liability for any claim arising out of your purchase and use of Products or your use of the Website is limited to the amount you paid for the Products.

7.2. Exclusion of Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

8. Cash on Delivery (COD)

8.1. COD Terms

We offer a Cash on Delivery (COD) option for your convenience.

Please note that, for COD orders, a confirmation call is mandatory before processing your order.

Either you will receive a confirmation call from i7 Solutions, or you can take the initiative to call us at 9833838200 / 55 to confirm your COD order. In the event that you do not receive a confirmation call from our side and you also do not call to confirm your order within 3 working days after placing it, the order may be treated as canceled. We highly encourage customers to ensure timely confirmation to avoid any inconvenience.

Only after the completion of the confirmation call will your order be processed and sent for shipping.

Please note that no courier person will allow any customer to check or open the product package before COD payment or even if the order is prepaid.

8.2. COD Charges

COD charges of 2.5% of the total order value are already added to the cart. Kindly make a note of this additional fee.

8.3. Order Value Limit

COD is only available for cart values below 50,000 INR.

8.4. Delivery Time

If you require the product within a specific time frame or must cancel the order if not received within that time, we recommend not choosing COD.

Please be aware that delivery times may vary, and we cannot guarantee an exact delivery time.

The minimum delivery time is 4 to 5 days for all major cities and towns, while the maximum delivery time is 15 days.

8.5. Commitment to COD Orders

We kindly request that you only choose COD if you are 100% committed to receiving the product.

In the event of a cancellation after shipping, both shipping and return charges to the courier will be borne by us.

9. Governing Law and Jurisdiction

Applicable Laws: This User Agreement shall be interpreted and governed by the applicable laws of India.

Exclusive Jurisdiction: Any legal proceedings arising out of this User Agreement or in relation to the Products shall be subject to the jurisdiction of the courts located in Navi Mumbai, India.

10. General Terms

Copyright and Intellectual Property: All information displayed, transmitted, or carried on i7 Solutions is protected by copyright and other intellectual property laws. This site is updated and maintained independently by i7 Solutions. The content is owned by i7 Solutions. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, repost, perform, display, or in any way commercially exploit any of the content.

Warranty Disclaimer: i7 Solutions disclaims all warranties or conditions, whether expressed or implied, including without limitation implied warranties or conditions of information and context. We consider ourselves and intend to be subject to the jurisdiction only of the courts of Navi Mumbai, India.

Suspension or Cancellation: i7 Solutions reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts its security or proper administration.

Privacy Commitment: i7 Solutions values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address, or telephone number, to any outside sources. We will not use information about you without your permission and will provide the means for you to manage and control the information you have provided.

No Personal Information Disclosure: i7 Solutions does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number, and bank account number.

Cash Payments Limit: i7 Solutions will not accept any cash payments above 1 Lakh INR.

11. Disclaimer Policy

Accuracy and Currency Disclaimer: i7 Solutions and their respective publishers, authors, agents, and employees have done their best to ensure the accuracy and currency of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site nor for the results of any travel arrangement originating from this site. The use of information on or derived from this site and any arrangement for travel with a person contacted through the site is made at the user’s own risk. We encourage you to verify any critical information with the relevant authorities before you travel. This includes information on visa requirements, health and safety, customs, and transportation.

No Warranty: i7 Solutions and their respective publishers, authors, agents, and employees make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose. All such documents and related graphics are provided “as is” without warranty of any kind, statutory or otherwise. i7 Solutions and their respective publishers, authors, agents, and employees disclaim all warranties and conditions with regard to this internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall i7 Solutions and their respective publishers, authors, agents, and employees be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.

Technical Accuracy: The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. i7 Solutions may make improvements and/or changes in the product(s) described herein at any time.

External Links: The linked sites are not under the control of i7 Solutions, and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site. i7 Solutions is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by i7 Solutions of the site. All views expressed by individuals on this site are their personal opinions and are not necessarily those of or endorsed by i7 Solutions.

12. Contact Information

If you have any questions regarding these Terms and Conditions or any other matter, please contact us at:

i7 Solutions
Shop No. 4, Taj Avenue, Plot 61/62,
Sector 19, Near Malvan Tadka Hotel,
Ulwe, Navi Mumbai, Maharashtra
Pincode 410206, India
Email: [email protected]
Phone: 9833838200 / 55 (Between 10.30 AM to 04.30 PM / Monday To Saturday)